Bilingual Customer Service Representative

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



We are hiring Bilingual Customer Service Representatives to work in our upscale Draper office!

Job Description

You'll be providing world class customer support and direction to customers inquiring about returning retail items. This will be done via the phone in a call center environment, receiving inbound calls. No sales, no up-selling, no outbound calls.

Do you love having a fun laid back work environment? Do you love free lunch? Do you love a casual dress code? We are looking for someone to join our Client Support team. We know how stressful customer service can be and we want to make it as stress free as possible when you are here.

Benefits:

CSS Corp pays a great deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates. We also offer ample insurance coverage for our associates and their dependents, in addition to other statutory benefits such as retirement and pension plans.

You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k

Shift: Must Work one weekend day a week

This position is perfect for someone looking for their first job, or someone who is in school who wants a relaxed environment to study and do homework in.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Salary: $11.00



Job Requirements:
  • Answering inbound calls from customers
  • Demonstrate excellent customer service skills
  • Retain current customer base by providing excellent customer service
  • Track all customer service requests and queries
  • Taking first call from customers
  • Answering customer queries and enquiries via telephone and email
  • Share customer knowledge and solve customer enquiries
  • Take ownership of solving customer issues through proactive customer service
  • Deliver a high quality customer service to all customers and call handling standards
  • Demonstrate an exceptional level of customer service

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