Employment Type: Full-Time
Industry: Customer Service/Call Center
We are looking for a top-notch contact center sales/service representative to help support, drive and grow our business. This is a phenomenal opportunity for a passionate, upbeat sales agent to join a fast-growing innovative organization that is still in its early years.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drive incremental sales through inbound (and some outbound) campaigns.
Contact customers that have visited our website (e.g. abandoned carts) to assist them with placing or finalizing an order.
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives a world-class sales and customer service experience.
Process product orders for customers.
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable sales record, conversion rates, and average basket size.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence, and utilization levels.
Meet all other individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
For immediate consideration, please apply today by sending an updated resume to firstname.lastname@example.org or call the office at 801-341-6023.Job Requirements:
High School Diploma or GED (some college preferred)
One year inbound phone sales experience and two years total contact center experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
Top-notch sales skills with a strong customer/relationship focus
Ability to thrive in a fast-paced, high-energy, change-oriented environment
Stellar communication skills
Punctual and dependable
Hard-working with excellent attendance
Superior computer and typing skills
Schedule flexibility (including early mornings, nights/evenings, Saturdays/Sundays, Holidays)
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
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