Mobile / Web Application Support

Employment Type

: Part-Time

Industry

: Miscellaneous



We are looking for a mid to senior level part-time Web/Mobile Application Support Specialist. This is a great opportunity to work with a company that has a primary focus of making our customers happy by delivering value, without all the burdensome policies and rules that have become typical for outsourced software development companies.

*This is a part-time role. This position is work from home so candidates can be located anywhere in the US.

Pay range: $17.00-$22.00 / hour DOE

If you are looking for a change this is what we can promise you:

  • You will have challenging problems to solve 
  • You will have flexibility and autonomy to solve problems and deliver solutions
  • We will provide a highly collaborative environment with skilled and super friendly teammates
  • We will fully support you in developing software the right way 
  • We won't burden you with useless policies and procedures
  • We will provide you the tools you need to do your job right
  • If that sounds attractive please apply! We'd love to talk to you. 

    Here are some more details about the position: 

    The Application Support Specialist is responsible for working with clients' to quickly and effectively troubleshoot issues affecting their applications. The goal would be 0% unplanned downtime, therefore, it is critical this individual is super proactive and that they have excellent communication skills, attention to detail, and the ability to do root cause analysis in a highly complex environment.

    Responsibilities:

  • Quickly respond to tickets and support calls
  • Coordinate with relevant relevant stakeholders to resolve issues by setting up calls and escalating when needed
  • Proactively monitor clients' applications to ensure they function consistently
  • Interpret and disseminate application performance information to a variety of audiences, including support teams and internal leadership
  • Perform key tasks to hot-fix and enhance deployments to production and non-production environments
  • Execute automated and manual smoke tests following maintenance and outage recovery periods
  • Self-educates on new systems, applications, and tools, and requests guidance and training proactively
  • Requirements:

  • 2+ years in a web/mobile application support related role
  • Strong communication skills with the ability to capture and articulate technical and non-technical details
  • Expertise with deep dive problem analysis using logging, ITOA, and APM products such as Splunk or AppDynamics
  • Can read logs to identify problems using tools like Rapid7, REGEX Expressions
  • Proficient with a wide array of data mining and messaging tools and techniques
  • Experience using source control and deployment tools, such as Automic, Jenkins, Git, and/or Puppet preferred
  • Working knowledge of middleware platforms such JBOSS, WebLogic, Tomcat, etc
  • Tech9 is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

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